Shipping Policy
Within the contiguous United States (the lower 48 states), all subscriptions ship free, and one-time orders ship free when the order total is over $65.
Where we ship
We ship within the United States. Free shipping applies only to the contiguous United States (the lower 48 states); orders to Alaska and Hawaii pay the shipping rate shown at checkout. We do not ship to US territories or outside the United States.
Shipping costs
| Order | Shipping |
|---|---|
| Any subscription order, including every renewal | Free |
| One-time order over $65 | Free |
| One-time order of $65 or less | Paid rates, shown at checkout |
The $65 is measured on the order total after discounts and before tax.
Processing and delivery
Orders placed by 12 noon Eastern Time on a business day usually ship within 1–2 business days. Delivery time depends on the shipping method you choose at checkout; free shipping usually takes 3–5 business days. These times are estimates, not guarantees.
Subscription renewals are charged on the renewal date and ship within the same processing time.
Tracking
When your order ships, we email you a tracking link. You can also see order status in your account.
Address changes
To change the shipping address on an order, email [email protected] as soon as possible. We can change it only before the order is processed for shipping. To change the address for future subscription orders, update it in your account.
Lost, late or damaged packages
If your package is lost, arrives damaged, or shows delivered but you didn't receive it, email [email protected] within 14 days of the anticipated delivery date. Include your order number and a photo of any damage. We will replace the item or refund you.